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Workflows for sensitive issues

See how customers have adapted Spot workflows to their culture and policies. Use Spot to scale delicate internal communication between employees, managers, and HR.

DaVita uses a customized Spot workflow to help managers file accurate, thorough corrective actions requests for review by HR. To improve this time-consuming and error-prone manual process, Spot aims to help managers document what happened, select the appropriate policy, draft an action plan—and get it all right the first time.

ASOS wanted a way for employees to raise various issues, including policy violations, illegal activity, and harassment and discrimination concerns. Employee trust and willingness to engage with the tool they chose was crucial so that HR could be aware of issues earlier.

BJSS needed several workflows for different types of communication: casual feedback, raising more serious issues, and whistleblowing. During implementation, the COVID-19 pandemic changed everything, and it became clear that they also needed a workflow for employees in various offices to share concerns around new COVID protocols.

In addition to using Spot for misconduct reporting, VSCO gives employees a way to share casual feedback and ask questions with Spot. Employees can identify the company value relevant to their feedback, choose to stay anonymous, and decide whether they want their question or feedback addressed in an all hands setting.

Aware that their traditional whistleblowing tool got little to no usage, NRL Federal Credit Union opted for a modern solution with higher engagement and more effective follow-up. Data security, privacy, and compliance are paramount for financial services groups, and Spot's IT team ensures that all requirements are met.

Corrective Actions

DaVita uses a customized Spot workflow to help managers file accurate, thorough corrective actions requests for review by HR. To improve this time-consuming and error-prone manual process, Spot aims to help managers document what happened, select the appropriate policy, draft an action plan—and get it all right the first time.

Raise an issue

ASOS wanted a way for employees to raise various issues, including policy violations, illegal activity, and harassment and discrimination concerns. A medium trusted by employees was crucial so that HR could be aware of issues earlier.

COVID-19

BJSS needed several workflows for different types of communication: casual feedback, raising more serious issues, and whistleblowing. During implementation, the COVID-19 pandemic changed everything, and it became clear that they also needed a workflow for employees in various offices to share concerns around new COVID protocols.

Feedback

In addition to misconduct reporting, VSCO uses Spot to give employees a way to share casual feedback and ask questions. Employees can identify the company value relevant to their feedback and decide whether they want their question or feedback addressed in an all hands setting.

Whistleblowing

NRL was aware that their traditional whistleblowing got little to no usage and opted to adopt a more modern solution that would help raise awareness should things go wrong. For a financial institute, safety was paramount and our IT team made sure all requirements were met.

Spot workflow features

Case management, including routing and assignment
English, Spanish, French, German, and more
Highly secure and GDPR compliant, trusted by healthcare companies and financial institutions
7-day implementation and efficient, supported rollout
Conversational interfaces plus forms for capturing structured data
Fully customizable or off-the-shelf workflows
Analytics, including data patterns and trends
PDF and CSV export of all data
No app installation required—the average person downloads 0 apps each month

Why choose Spot?

Spot gets higher follow-up engagement from employees than other solutions. Acting as a neutral third party, Spot offers chatbots and anonymous email to keep lines of communication open.
No more hacked-together spreadsheets
Spot takes manual, error-prone internal workflows and creates user-friendly experiences that reduce risk and wasted time.
Incident reduction
With guided workflows built for your policies, you get fewer incidents on your desk that never should have ended up there in the first place. 
Trusted by employees, actionable for HR
Scale sensitive communication by offering multiple channels for HR and employees to continue conversations, anonymous or not.
Your data is your data
Your data should work for you. Spot can integrate with your existing systems, and we never charge you for access to your data.
Spot is available in English, Spanish, French, German, and more.
Spot integrates with your processes. Ask us about integrations.